Contact Us

We're Here to Help

At Rays Jewelry, customer satisfaction is our top priority. Whether you have a question about a product, need assistance with an order, want to inquire about shipping, returns, warranty coverage, or simply need more information, our friendly support team is here to assist you.

We strive to respond to all inquiries as quickly as possible and provide helpful, personalized support throughout your shopping experience.

Customer Support

Our team can assist you with:

  • Product information and recommendations

  • Order status and tracking

  • Shipping and delivery inquiries

  • Returns, refunds, and exchanges

  • Warranty claims

  • Payment and billing questions

  • Account assistance

  • General customer support

Business Information

Business Name: Rays Jewelry

Company Number: L16000116470

EIN: 47-3021522

Contact Details

Email: support@raysjewelry.shop

Phone: +1 (305) 827-0079

Business Address:

3152 W 76th St

Hialeah, FL 33018

United States

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday – Sunday: Closed

Response Time

We aim to respond to all email inquiries within 24 business hours. During periods of high demand, responses may take slightly longer, but we will do our best to assist you as quickly as possible.

Before Contacting Us

To help us resolve your inquiry faster, please include the following information whenever applicable:

  • Your full name

  • Order number

  • Email address used for your purchase

  • A detailed description of your question or issue

  • Photos of the product (if reporting damage or a warranty claim)

Providing complete information allows our support team to assist you more efficiently.

Thank You

Thank you for choosing Rays Jewelry. We appreciate your trust and look forward to helping you find beautiful jewelry for every special occasion.