Return & Refund Policy

Effective Date: April 1, 2026

At Rays Jewelry ("Rays Jewelry," "we," "our," or "us"), we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we're here to help with a simple and transparent return process.

Returns

Returns Accepted: Yes. We accept returns for both defective and non-defective products.

Return Window: You may request a return within 30 days of receiving your order.

Return Eligibility:

To qualify for a return, items must:

  • Be new, unused, and unworn.

  • Be returned in their original packaging with all included accessories.

  • Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not qualify for a refund.

Return Method

Returns are accepted by mail only.

Before sending your item, please contact our customer support team so we can provide return instructions and the appropriate return address.

Return Shipping Label:

  • For change-of-mind returns, customers are responsible for return shipping costs.

  • If the item is damaged, defective, or incorrect, we will provide a prepaid return label or reimburse eligible return shipping costs where applicable.

Exchanges

We gladly offer exchanges, subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A comparable replacement product, or

  • A full refund to your original payment method.

Return Shipping

If you receive a product that is:

  • Damaged,

  • Defective, or

  • Incorrect,

please contact us within 30 days of delivery. Once verified, we will cover the return shipping costs or provide a prepaid return label.

For returns requested due to personal preference or change of mind, customers are responsible for return shipping expenses.

Restocking Fees

No Restocking Fees

We do not charge restocking fees on approved returns.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds are processed within 7 business days after approval.

  • Refunds are issued to the original payment method used during purchase.

  • Your financial institution may require additional time before the funds appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once verified, we will arrange a replacement or issue a full refund where appropriate.

Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been shipped, it can no longer be cancelled. However, it may still qualify for return under this Return & Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Rays Jewelry

Company Number: L16000116470

EIN: 47-3021522

Email: support@raysjewelry.shop

Phone: +1 (305) 827-0079

Address: 3152 W 76th St, Hialeah, FL 33018, United States