Warranty Policy

Effective Date: April 1, 2026

At Rays Jewelry, we take pride in offering beautifully crafted jewelry designed to provide lasting beauty and quality. This Warranty Policy explains the limited warranty coverage available for eligible products purchased directly from our website.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

1. Warranty Coverage

Rays Jewelry provides a 12-month Limited Warranty covering manufacturing defects in eligible jewelry purchased directly from our online store.

Our warranty covers defects resulting from:

  • Manufacturing workmanship

  • Material defects

  • Structural issues caused during the manufacturing process

Warranty coverage begins on the date your order is delivered.

2. Warranty Period

Eligible products are covered for 12 months from the original delivery date unless a different warranty period is specifically stated on the product page.

If a valid warranty claim is approved, we may provide one of the following remedies:

  • Professional repair

  • Product replacement

  • Store credit

  • Refund (if repair or replacement is not reasonably available)

The appropriate resolution will be determined after our inspection of the returned item.

3. What Is Covered

Our warranty generally covers manufacturing-related defects, including:

  • Loose or defective stone settings caused by manufacturing defects

  • Broken clasps or closures resulting from workmanship defects

  • Defective chains or links caused during manufacturing

  • Faulty craftsmanship

  • Material defects that occur under normal use

4. What Is Not Covered

This warranty does not cover damage resulting from:

  • Normal wear and tear

  • Accidental damage

  • Misuse, abuse, or improper handling

  • Improper storage

  • Exposure to perfumes, lotions, cosmetics, cleaning chemicals, chlorine, or other harsh substances

  • Scratches, dents, fading, tarnishing, or cosmetic wear from regular use

  • Lost or stolen jewelry

  • Broken gemstones caused by impact or accidental damage

  • Unauthorized repairs, resizing, alterations, or modifications

  • Damage caused by third parties

  • Products purchased from unauthorized sellers or resellers

5. How to Submit a Warranty Claim

To request warranty service, please contact our customer support team and provide:

  • Your order number

  • Date of purchase

  • A detailed description of the issue

  • Clear photographs showing the defect

  • Any additional information that may assist in evaluating your claim

If inspection of the item is required, we will provide return instructions.

For approved warranty claims, we may provide a prepaid return shipping label when applicable.

6. Warranty Resolution

After receiving and inspecting the returned item, we will determine whether the issue qualifies under this warranty.

If your claim is approved, we may provide one of the following:

  • Repair of the product

  • Replacement with the same item or a comparable product

  • Store credit

  • Refund to the original payment method if repair or replacement is not reasonably available

Approved refunds are generally processed within 7 business days after final approval.

7. Jewelry Care Recommendations

To help maintain the beauty and longevity of your jewelry, we recommend that you:

  • Store jewelry in a clean, dry jewelry box or pouch

  • Remove jewelry before swimming, exercising, or performing manual work

  • Avoid contact with perfumes, cosmetics, lotions, cleaning products, and harsh chemicals

  • Clean jewelry regularly using appropriate jewelry cleaning methods

  • Handle gemstones and delicate pieces with care to prevent accidental damage

Proper care helps preserve the appearance and lifespan of your jewelry.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of Rays Jewelry under this warranty is limited to the original purchase price of the affected product.

We are not responsible for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products.

Nothing in this Warranty Policy limits any rights available under applicable consumer protection laws.

9. Contact Information

If you have any questions about this Warranty Policy or wish to submit a warranty claim, please contact us.

Rays Jewelry

Company Number: L16000116470

EIN: 47-3021522

Email: support@raysjewelry.shop

Phone: +1 (305) 827-0079

Address: 3152 W 76th St, Hialeah, FL 33018, United States