FAQs
Effective Date: April 1, 2026
Welcome to the Rays Jewelry Frequently Asked Questions page. Here you'll find answers to the questions we receive most often about our products, orders, shipping, payments, returns, and warranty. If you need additional assistance, our customer support team is always happy to help.
What products does Rays Jewelry offer?
Rays Jewelry offers a carefully curated collection of fine and fashion jewelry, including engagement rings, wedding bands, necklaces, earrings, bracelets, pendants, gemstone jewelry, gold jewelry, sterling silver jewelry, and elegant accessories designed for every occasion.
How do I place an order?
Shopping with us is easy. Simply browse our collection, select your favorite items, add them to your cart, and complete your purchase through our secure checkout. If you need assistance before placing an order, our customer support team is available to help.
Do you ship internationally?
At this time, Rays Jewelry ships within the United States only.
If you have questions about shipping to a specific location, please contact our customer support team before placing your order.
Is shipping free?
Yes! We proudly offer FREE Standard Shipping on all orders within the United States.
There are no hidden shipping fees.
How long does delivery take?
Our standard delivery schedule is:
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Order Processing: 0–2 Business Days
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Shipping Time: 2–4 Business Days
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Estimated Delivery: 2-6 business days
Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
Tracking information typically becomes available within 24–48 hours after shipment.
Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or shipped.
Please contact us as soon as possible after placing your order. Once an order has been dispatched, it can no longer be cancelled but may qualify for return under our Return & Refund Policy.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Include your order number along with clear photos of the product and packaging so we can investigate and arrange a replacement or refund as quickly as possible.
How do I request a return?
To begin a return, simply contact our customer support team with:
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Your order number
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The item(s) you wish to return
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The reason for your return
Our team will provide complete return instructions.
Do you charge restocking fees?
No.
Rays Jewelry does not charge restocking fees for approved returns.
Is my payment information secure?
Absolutely.
Our website uses SSL encryption, and all payments are processed through secure, trusted payment providers that comply with industry security standards. We do not store your complete payment card information.
Do your products include a warranty?
Yes.
Many of our products are covered by our 12-Month Limited Warranty against eligible manufacturing defects. Please refer to our Warranty Policy for complete details regarding coverage and exclusions.
How can I contact customer support?
Our customer support team is ready to assist you with questions regarding products, orders, shipping, payments, returns, or warranty claims.
We strive to respond to all inquiries as quickly as possible during normal business hours.
Contact Information
Rays Jewelry
Company Number: L16000116470
EIN: 47-3021522
Email: support@raysjewelry.shop
Phone: +1 (305) 827-0079
Address: 3152 W 76th St, Hialeah, FL 33018, United States