Shipping Policy

Effective Date: April 1, 2026

Thank you for shopping with Rays Jewelry. We are committed to delivering your order safely, efficiently, and on time. This Shipping Policy outlines our order processing, shipping timeframes, and delivery information for customers within the United States.

Order Processing

Order Cut-Off Time: 5:00 PM GMT -05:00 (Eastern Standard Time – New York)

Handling Time: 0–2 Business Days (Monday–Friday)

Orders placed before the daily cut-off time are processed within our standard handling period. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Transit Time: 2–4 Business Days (Monday–Friday)

Estimated Total Delivery Time: 2-6 business days

While we strive to deliver every order within the estimated timeframe, delivery times may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.

Free Shipping

We proudly offer FREE Standard Shipping on all orders delivered within the United States.

There are no additional shipping charges or hidden fees at checkout.

Order Tracking

As soon as your order is dispatched, you'll receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for the tracking information to become available after shipment.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Rays Jewelry is not responsible for delays, lost shipments, or delivery issues resulting from incorrect or incomplete address information provided during checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.

Shipping Destinations

At this time, Rays Jewelry ships exclusively within the United States.

We do not currently offer international shipping.

Contact Us

If you have any questions regarding shipping or your order, we're happy to assist you.

Rays Jewelry

Company Number: L16000116470

EIN: 47-3021522

Email: support@raysjewelry.shop

Phone: +1 (305) 827-0079

Address: 3152 W 76th St, Hialeah, FL 33018, United States